For Australian equipment dealers and commercial service businesses

Your ads worked.
Your follow-up didn’t.

You already pay to get people calling, messaging and visiting your website. Nexi, our AI, replies to every one of them straight away, asks what your sales team would ask, and passes them on with all the details. Your team still does the selling.

Build My Free Demo → Watch the 90-second story

A free demo built from your own website · no set price · it's AI, and it always tells people so

Nexi saysYou win the work. We'll make sure you hear about it.
A real business owner with arms crossed, backed by his crew of seven illustrated AI agents, each marked with the way of getting in touch they look after
WebsiteSays hello firstIncoming callsWebsite voiceWebsite chatWhatsAppCalls back

Works with the tools you already use

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Meet the silent gap

You've got a great team, but…

You don't lose work because of your prices or your quality. You lose it in the silent gap: the minutes, evenings and weekends between a customer getting in touch and someone being free to reply.

6:40 PM…

A message sent at night waits until 9:15 the next morning

By then they've filled in two more forms, and another business got back to them first.

Ring ring!

The eleventh customer gets in touch while your team is busy with the tenth

Busy mornings, lunch breaks and jobs out of the office leave gaps that nobody is there to fill.

*crickets*

96 out of every 100 people on your website leave without saying a word

A chat box sits and waits to be clicked. Most people never click anything.

What it costs you

Customers who picked someone else before you even saw their message.

How it feels

Paying for ads, then finding out months later that nobody answered the people they brought in.

Why it's wrong

No good customer should get lost in an inbox nobody checks. Not when your team would have won the job.

Good news: the silent gap can be closed. That's all we do.

Who it’s for

Built for businesses that sell through conversation. Find yours below.

Nexi learns about your business from your own website, so the crew talks about forklifts, fire safety, soft washing or hot water systems the way your team does. Pick yours.

I sell equipment

Equipment, machinery & plant

Businesses that sell equipment worth $1,000 or more, with a sales team or an office person who looks after customers.

See how it works for you →
I service commercial buildings

Commercial service businesses

Cleaning, fire safety, air conditioning, security and gardening businesses that look after offices, shopping centres and apartment buildings.

See how it works for you →

Trades & home services

Roof restoration

See how →

Exterior cleaning

See how →

Plumbing businesses

See how →

Another industry where customers like a chat before they buy? Build a free demo on your own site and see →

Probably not a fit, and we’ll say so

  • Fewer than about 40 customers getting in touch a month
  • Hire and rental companies
  • Franchises or national chains where messages are handled centrally
  • Wanting the AI to make up prices or advice it hasn’t been taught
See it in 90 seconds

Stop letting them leave without a conversation.

One business owner, one website, and the customers who used to slip away. Press play, with the sound on.

Still from the Nexi video: a salesperson shaking hands with a customer at the counter 1:33

This film was made with AI to show how Nexi works. It's not a real customer's story.

Why NEXUSPRO

We know what it's like to watch good work walk out the door.

Your team isn't the problem. They're flat out doing the work that brings in the money. The problem is that nobody can be everywhere at once, and customers won't wait until someone is free. So we built a crew of AI agents. They answer every customer the moment they get in touch, on your website, phone and WhatsApp. Then they pass each one to your team with all the details.

Darren Gallagher, founder of NEXUSPRO

“I built NEXUSPRO for business owners who are great at winning work but can't answer every call, chat and message at every hour. Our job is simple: make sure your team hears about every customer while they still want to buy.”

Darren Gallagher · Founder, NEXUSPRO

Australian-ownedBuilt and looked after in Australia, for Australian businesses. Australian spelling, time zones and the words your customers use.
We already run CRMs and marketing for businessesNEXUSPRO already runs the CRM, sales tracking and follow-up messages for businesses. Nexi connects to the NEXUSPRO CRM, HubSpot or Salesforce.
Set up by people, not left to youThe NEXUSPRO team sets up the crew with you: what they know, what questions they ask, and when they pass a customer to your team.
Rules you can checkIt never makes up prices or product advice. It only shares them if you tell it to. It never says something passes a safety check. It always says it's an AI.
Meet the crew who work for your team

Your business, covered by phone, chat and message. At every hour.

Each agent looks after one way that customers get in touch. They all share Nexi's memory, so no customer has to repeat themselves, and every one of them can book an appointment.

Nexi, illustrated AI agent: a pop-art woman with a headset
NexiAI AGENT
The brain behind it all · runs the crew

Nexi

“I keep a file on every customer, work out who's ready to buy and tell the crew what to do next. I never make up a price. Unless you've told me to share your prices, I pass that question straight to your team.”
  • Remembers every person, however they get in touch
  • Works out how ready each person is to buy, as it happens
  • Decides when to chat, ask questions or book
  • Brings in a person from your team the moment it matters
Cleo, illustrated AI agent waving and holding a speech bubble
CleoAI AGENTChat

Website Chat Agent

“I chat to your visitors like your best salesperson would, then get them booked in. No ‘How can I help?’ and then nothing.”
On your website
Vox, illustrated AI agent speaking into a vintage microphone
VoxAI AGENTVoice

Website Voice Agent

“Some people would rather talk than type. I let them do it right there on your website. Nobody has to go hunting for a phone number.”
On your website
Otto, illustrated AI agent tipping a bellhop cap
OttoAI AGENTSays hello first

Greeting Agent

“I say hello first. The 96 who'd normally look around and leave? I catch them before they go, using what we already know about them.”
On your website
Ringo, illustrated AI agent answering a red retro telephone
RingoAI AGENTIncoming calls

Phone Answering Agent

“I'll pick up at 9:47pm on a Sunday, and I already know who's calling and what they asked about on Tuesday.”
On the phone
Callum, illustrated AI agent dialling a rotary phone
CallumAI AGENTCalls back

Callback Agent

“I call back people who've already been in touch, keenest first. Not just in the order their forms came in.”
On the phone
Winnie, illustrated AI agent typing on a phone
WinnieAI AGENTWhatsApp

WhatsApp Agent

“Photos, questions and quick yes-or-nos: I handle WhatsApp with the same memory as the rest of the crew. And I can book too.”
On WhatsApp

Every agent says it's an AI, every time. They work for your team, not instead of it.

Welcome to your new week

Your team runs the day.
The crew covers the rest.

One normal Tuesday, hour by hour. Your people do what people do best, and the crew handles everything that comes in between.

☕Your office manager

They walk in to a summary, not a pile of messages.

Nexi's morning summary is waiting: who got in touch overnight, who's getting keen, and who to call first. Every conversation is already saved in the CRM, with the name of the person looking after it.

7:00 AM
Comic panel: a smiling office manager with a coffee gets the morning summary from Nexi
Cleo · website chat

Your team's busy with the tenth customer. Cleo looks after the eleventh.

Someone on your website asks if you work in their area. Cleo answers, asks the questions your team would ask, and marks them as interested.

10:30 AM

Nobody waits in line because someone's busy.

Ringo · incoming calls

Lunch break. Ringo picks up.

A customer who's been in touch before rings while the office is empty. Ringo can already see Monday's chat, so the caller doesn't have to explain everything again.

12:30 PM

One customer. One conversation that keeps going.

Callum · calls back

Callum rings back yesterday's customers, keenest first.

Only people who've already contacted you, starting with who's most likely to answer and buy. Anyone ready to talk details goes straight to a person on your team.

3:00 PM

Never cold calls. Only people who got in touch first.

Otto + Nexi

The office closes. Otto doesn't.

Someone is back on your website for the third time. Otto starts the chat. When they ask about price, Nexi doesn't guess. It books them a call with your team for 8:30 tomorrow morning.

6:40 PM

Price questions go to a person, unless you’ve told Nexi otherwise.

Winnie · WhatsApp

Three photos land on WhatsApp.

Winnie replies, checks what's in them, answers their next question and adds everything to the same customer file.

9:15 PM

You're asleep on the couch. The customer's already been looked after.

Nexi

The world's asleep. Nexi's updating the file.

Their buying score is up to 86 out of 100, and someone on your team has been picked to look after them. Tomorrow's summary is ready before anyone's put the kettle on.

11:00 PM
Comic panel: Nexi, the AI agent, working the night shift at the front counter

Your team works about 38 hours a week. The crew covers the other 130.

The question we get every week

“So is it
a chatbot?”

Darren Gallagher, founder of NEXUSPRO

“I get asked this every week, and I get why. You see an AI chatting on a website and you think ‘chatbot’. So here’s the proper answer.”Darren Gallagher · Founder, NEXUSPRO

z z zA chatbot

Waits for a click.

  • Sits in a bubble until someone clicks it
  • Most visitors never do
  • When they leave, it forgets them
How can I help?
z z zA phone or form tool

Waits for someone to ask.

  • Answers the phone and replies to forms
  • But only after the customer decides to get in touch
  • Phone, chat and email each start from scratch
Waiting for a form…
NEXUSPRO + Nexi

Doesn’t wait. It remembers.

  • Starts a chat with people who are already on your website
  • Knows who they are, on the website, phone and WhatsApp
  • Calls back people who've been in touch, while they're still keen
  • Scores, labels and saves every customer in your CRM
  • Passes them to your team the moment they're ready
NexiCleoVoxOttoRingoCallumWinnie7 AI agents · 1 shared memory

No customer ever starts from scratch.

ONE CUSTOMER · THREE WAYS IN · ONE MEMORY · EXAMPLE ONLY
Website · OttoMon 11:48 pm
Looking at 2.5 t forklifts? Happy to help, I’m the AI assistant here.
I need 3 for a new warehouse.
✓ Saved to memory
WhatsApp · WinnieWed 7:15 am
Hi, is that forklift quote happening?
Morning Sam. The three 2.5-tonne forklifts for the warehouse? Someone from sales is on it now.
✓ Knew Monday’s chat
Callback · CallumWed 7:40 am
Calling back about your 3 forklifts. Can someone from sales come out on Friday?
Friday works.
✓ Knew both chats
SHARED MEMORYNexi
ContactSam · operations manager
Wants3 × 2.5 tonne, new
Got in touch byWeb · WhatsApp · Call
Buying score91/100
BookedSite visit Fri 9am
  1. New visitor
  2. Chatting
  3. Interested
  4. Very keen
  5. Booked

A chatbot is one conversation.
Nexi looks after the whole journey.

Every AI agent says it’s an AI. It only talks to people who’ve visited your website, messaged, called or got in touch.
How it fits together

One system across everything.

Most AI tools do one job, and none of them knows what the others did. NEXUSPRO works the other way round: one system sits behind your website, phone and WhatsApp, with Nexi running it.

VISITORSWAYS INTHE AI CREWRESULTPaid adsGoogleSocial mediaReferralsEmailWebsitechat · voice · says hello firstPhoneincoming · calls backWhatsAppmessages both waysCRMNEXUSPRO · HubSpot · SalesforceNEXIthe brain behind it all· remembers every person· works out what they want· scores how ready they are· decides what happens nextone memory · every way inReady to buyBookedYour team, up to speed
Where they come frompaid ads · Google · social media · referrals · email
▼
How they get in touchwebsite · phone · WhatsApp · CRM
▼
Nexi · the AI crewremembers · works out what they want · scores · decides
▼
Ready to buy. Booked. Your team up to speed.every customer saved in your CRM
A chatbotOnly answers when someone talks to it. On this diagram, it would be one small box inside “website”.
NEXUSPRO + NexiKnows who's there, works out what they want, decides what should happen next, and then does it.
What changes

Picture next Monday, 7:45am.

If nothing changes
  • The weekend's messages are sitting in an inbox nobody's checked
  • Two of them have already been answered by another business
  • Your office manager spends the morning working out who to call first
  • Your ads get the blame for customers nobody got back to
With the silent gap closed
  • Every weekend message got a reply within minutes, and the CRM shows it
  • Each one is sorted, checked and given to a named person
  • Your office manager opens a summary, not a pile of messages
  • Your sales team calls the three keenest buyers first, with all the details

More booked work. Less paperwork. And your team is still the one winning it.

The crew's code

Built to pass customers to your team at the right moment, not push past it.

You set the rules the crew follows. The ones in red are built in, and nobody can turn them off.

The crew does
  • Answers every customer the moment they get in touch, day and night, by phone, chat or message
  • Asks the questions your team would ask
  • Keeps following up until the customer replies or asks it to stop
  • Offers to book a time when someone is ready
  • Saves every conversation in your CRM, with the name of the person looking after it
  • Tells a person straight away when something is urgent
The crew never Locked
  • Makes up a price or a rough guess. It only gives prices or a rough price if you tell it to. Otherwise, price questions go to your team
  • Makes up product advice. It only suggests products or gives technical advice if you tell it to, using what you’ve taught it
  • Says something passes a safety check or meets the rules
  • Pretends to be a person. It says it's an AI, every time
  • Contacts people who have never contacted your business
  • Replaces your people. It works for them, not instead of them
Your plan

Three steps to closing the silent gap.

No new website. No new system for your team to learn. No set price until we've seen your numbers.

1

Build your free demo

Type in your website and Nexi learns from it in minutes. Talk to it like a customer would, and share it with the people who answer your calls and messages.

Build My Free Demo →
2

Book a 20-minute Leaking Leads Check

We look at when your customers get in touch, how fast they get a reply and where they slip away. What you pay is worked out from those numbers.

Check my leaking leads →
3

Go live, with your team in charge

The NEXUSPRO team adds it to the website you already have and connects your CRM and calendar. Your team sets the rules, and every morning they get a summary.

No new website needed
Cover of the free guide: The AI sales layer for your businessFree · 24-page PDF
Not ready for a demo yet?

Take the guide. Read it on your own time.

A guide in plain English to closing the silent gap: what each agent does, how Nexi decides what happens next, the rules it never breaks, and what changes for your team.

  • How phone, chat and WhatsApp all share one memory
  • Where customers slip away, and how to spot it in your own business
  • What your team still looks after, and what the crew handles

We'll email you the guide. No sales calls unless you ask. See our privacy policy.

Questions?

The crew gets asked these a lot.

Does Nexi replace my staff?

No. The crew covers the hours your team can't, like evenings, weekends, lunch breaks and busy mornings. It also chats to people on your website while your team is in the office. Your people set the rules and can jump in at any time. Anyone ready to buy goes to a person on your team.

Will it quote prices to my customers?

Only if you tell it to. To start with, it gives no prices and no rough guesses. When someone asks about price, Nexi books them a call or passes them straight to your team. If you want it to share prices or price ranges, you teach it your prices and tell it exactly when to use them. It never makes up a price, and the same goes for product and technical advice.

Do my customers know they're talking to an AI?

Yes. Every agent says it's an AI, every time. The faces on this page are drawings, just a fun way to introduce the crew. In real conversations, nobody pretends to be a person.

What does it cost?

There's no set price. What you pay is worked out from your own numbers in a 20-minute Leaking Leads Check: how many customers get in touch, where they're slipping away, and what the crew would need to cover.

Do I have to write what it says?

No. Nexi learns about your business from your own website, and the NEXUSPRO team sets up the crew with you: what they know, what questions they ask, and when they pass a customer to your team.

Do I need a new website or a new CRM?

No. It's added to the website you already have and connects to the CRM and calendar you already use. Every conversation is saved in the CRM with the name of the person looking after it.

Will it contact people who never contacted us?

No. The crew talks to people who visit your website, message you or call you, and follows up with people who've already been in touch. It never contacts strangers out of the blue.

How do I see it working?

Build a free live demo. Type in your website and we'll teach Nexi about it, so you can see the crew talking about your business, not ours.

The best next step

See the crew running on your own website, not ours.

Type in your website and we'll build a live demo from it. It takes a few minutes, and it will tell you more than any web page can. If you'd rather start with your numbers, book a 20-minute Leaking Leads Check.

Build My Free Demo → Check my leaking leads →

No set price: what you pay is worked out from your own numbers.

NexiGo on. Give me your website and I'll show you.
Nexi, illustrated AI agent
NEXUSPRO

One AI crew for your website, phone, WhatsApp and CRM. Run by Nexi.

Contact

AI disclosure. Nexi and the crew are an AI system run by NEXUSPRO. They tell people they are an AI in every conversation. They never make up prices or advice. They only give prices or a rough price, suggest products or give technical advice when the business has taught them and told them to. They never work out what's wrong with something, never say something passes a safety check, and they pass the customer to a person whenever someone asks for one or is ready to buy.

Collection notice. If you build a demo or book a Leaking Leads Check, NEXUSPRO keeps the details you type in so we can give it to you and follow up about it. You can ask us to stop following up at any time. See our privacy policy.

The crew are drawings that stand for AI agents. They are not real people. The conversations, timelines and numbers on this site are examples of how Nexi works. They are not real customer chats or real results. What you get can depend on how it's set up.

© NEXUSPRO · Australia